Shipping policy

Shipping Policy – Zarco Shop

Thank you for shopping with Zarco Shop. All orders ship from Brooklyn, New York, United States.

1. Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed after 5:00 PM EST are processed the next business day. Local pickup is available in Brooklyn, NY.

2. Shipping Within the United States

Standard delivery usually takes 3–7 business days after processing. Shipping costs are calculated at checkout. We ship with USPS, UPS and FedEx, and you will receive a tracking number by email once your order ships.

3. International Shipping

We ship internationally on a Delivered At Place (DAP) basis — we do not offer DDP (Delivered Duty Paid). By placing an international order, you agree that:

The customer is responsible for all shipping charges to their country.
The customer is responsible for all import duties, taxes, VAT/GST, customs clearance, brokerage and handling fees charged by their country or by the carrier. These charges are not included in your order total and are collected by the carrier or customs on delivery.
The customer is responsible for customs clearance, including providing any documents or ID the destination customs may require.
Delivery times outside the United States are estimates and may be delayed by customs; Zarco Shop is not responsible for customs delays.
Some countries restrict or prohibit perfumes and other cosmetics. It is the customer's responsibility to check their country's import rules before ordering.

If an international package is refused, unclaimed, held by customs, or returned because duties or fees were not paid, no refund will be issued for the products, shipping, duties or fees. If the package comes back to us, any return shipping costs will be charged to the customer.

4. Shipping Restrictions

Perfumes contain alcohol and are classified as hazardous materials by some carriers, so certain shipping methods or destinations may not be available.

5. Incorrect Addresses

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address entered by the customer.

6. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, contact us within 7 days of delivery (or of the expected delivery date) with your order number and photos, and we will help resolve it. See our Return & Refund Policy for details.

7. Contact Us

Contact form: zarcoshop.com/pages/contact · Phone: 212 280 1017
Zarco Shop, 828 Coney Island Ave, Brooklyn, NY 11218, United States