Refund policy

Return & Refund Policy – Zarco Shop

Thank you for shopping at Zarco Shop. Please read this policy carefully before placing your order.

1. All Sales Are Final on Cosmetics, Fragrances & Personal Care

For hygiene and product-safety reasons, perfumes, fragrances, makeup, skincare, bath & body and other personal-care products are non-returnable and non-refundable, whether opened or unopened. This includes our own brands (DaGoldX, Stexa Coffee and Facilta Care). Please review product details carefully before you buy.

2. Damaged, Defective or Wrong Items

If your order arrives damaged, leaking, defective, or is not the item you ordered, contact us within 7 days of delivery with your order number and clear photos of the item, the packaging and the shipping label. After review we will offer a replacement or a refund, at our choice. Please do not send anything back until we approve it.

3. Lost or Undelivered Packages

If tracking shows your order as delivered but you did not receive it, please contact us within 7 days of the delivery date so we can open a claim with the carrier.

4. Order Cancellations

Orders can be cancelled only before they ship. Once an order has shipped it cannot be cancelled or returned.

5. Refused or Undeliverable Orders

If a package is refused, unclaimed, or returned to us because of an incorrect address, or because import duties and fees were not paid, the original shipping charges, any return shipping and any duties or fees are not refundable.

6. Refunds

Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges, duties and taxes are not refundable.

7. Contact Us

Contact form: zarcoshop.com/pages/contact · Phone: 212 280 1017
Zarco Shop, 828 Coney Island Ave, Brooklyn, NY 11218, United States